Terms & Conditions


a. The company means Southern Superjet Limited trading as Surrey Inks. Company Registration Number 4597713
b. These Conditions shall apply to and be incorporated into every agreement between Southern Superjet Limited and any person, firm or company ("the customer") under which the company supplies goods or services at the request of the customer.
c. These conditions shall supersede all earlier conditions of the company.
d. These conditions shall take precedence over any conditions of the customer and shall not be varied without the written consent of a Director of the company.
e. References to "goods" include the supply of any services to be supplied by the Company to the Customer.
f. "Agreement" means the agreement between the Company and the Customer for the sale of goods and/or the supply of services.
a. Any delivery dates quoted whether verbally or otherwise are estimates only.
b. Delivery of the goods to the customer’s address or any other place stipulated by the customer shall constitute delivery and the risk therein shall pass upon such delivery to the customer.
c. The company shall be entitled to make partial deliveries by instalments and these conditions shall apply to each partial delivery.
3 FRUSTRATION etc. (Force Majeure)
The company will not be deemed to be in breach of any of its obligations under the agreement or otherwise be liable to the customer due to any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the company’s control (including, without limitation, breakdown of plant or machinery, strike or industrial dispute, shortage of materials or failure of or delay in receiving supplies, act of war (whether declared or not), act of God, or any law regulation of any government or any local or municipal authority. If any such event continues for more than 28 days, the company may terminate the agreement forthwith by written notice to the customer without prejudice to the accrued rights of either party.
a. The price payable by the customer shall be that which is current at the time of ordering.
a. All payments are per our agreed terms.
a. The company will not be responsible for damage to any of the goods or loss of the goods or part thereof in transit or for any discrepancy between the goods delivered and the contracted goods to the company unless the customer gives written notice of a claim to the company and to the carrier (as appropriate).
i. in the case of damage or discrepancy within 3 days after having received the goods and
ii. in the case of loss or shortage within 3 days of the date of delivery of the other goods under the relevant consignment.
a. If any defect in the goods is discovered which is directly due to faulty materials or workmanship, or if a valid claim is made by the customer under Condition 6 (a)(i) hereof, the company will at its option remedy the defect or damage by replacement or repair or give a credit note to the customer to be utilised firstly against existing debts with the company and then future purchases within two months of the credit note date.
b. The guarantee will be subject to the following conditions:
i. it will not apply defect or damage resulting from any alteration or modification to the goods without the company’s prior written consent, incorrect storage, normal wear and tear, overloading, misuse, abnormal conditions of use, incorrect installation, maintenance or repair not carried out by the company, use that is not in accordance with the company’s or the manufacturer’s instructions, any act or omission of the customer or any third party or any fault in any other goods or equipment.
ii. Defective or damaged goods are to be reported to the company by e-mail or telephone. You will then be advised of the returns procedure. Goods returned must be in their original packaging.
iii. The guarantee will apply to goods replaced or repaired under the guarantee for the balance of the original guarantee period.
iv. Unless the company otherwise decides, a credit note for use in accordance with clause 8a will only be given if the customer notifies the company of the alleged defect, damage or discrepancy within 3 days of the customer’s receipt of the goods.
a. The guarantee in condition 7 will be in substitution for all other terms, warranties and conditions, express, or implied, statutory or otherwise in relation to the goods (except for the company’s title to them) that are hereby excluded to the fullest extent permitted by law.
b. Excluding the company’s liability arising under Condition 8, all warranties or Conditions implied by law regarding the goods and without affecting Conditions 9(a) and (b), the aggregate liability of the company whether arising in contract or tort (including negligence) or otherwise howsoever for any loss, cost, damage, injury or liability (whether consequential or indirect or otherwise) resulting from or in connection with the agreement or any such breach or other matter as is referred to in Condition 9(b) will be limited to an amount equal to the net invoice value of the goods.
d. The limitation on any exclusions from liability contained in these Conditions shall be subject to the provisions of section 2(1) of the Unfair Contract Terms Act 1977.
e. The Company shall not be liable for the loss or damage to the software programs during the repair or upgrade of any goods whether or not the same are under warranty.
Refund Policy
The Customer has the right to cancel within seven days of completing an order, or seven days from receipt of the goods, whichever is the longer. See also our Shipping and Returns section.
The company reserves the right to sub-contract any part of any work or supply of any goods or services.
The agreement shall be governed by any construed in accordance with English Law and the Courts of England shall have jurisdiction to hear all disputes arising in connection with the agreeme